• 02920 002 337
  • info@dpmusfest.co.uk

In these terms and conditions “GGDPMF” refers to Gŵyl Gwyl Gerdd Dinas Powys Music Festival. GGDPMF sells tickets on these terms and conditions and subject to any other terms, conditions or rules applicable to that event. The “Website” is dpmusfest.co.uk.

  1. Purchasing Tickets
    1. Tickets are purchased directly via our official channels:
      1. Our Patron Administrator
      2. Ticket Sale Event
      3. Website (dpmusfest.co.uk)
      4. Phone (02920 002337)
    2. Mistakes made by the purchaser will not be rectified unless at the discretion of GGDPMF.
  2. Tickets Purchased Online
    1. A valid email address is required for online ticket purchases via the Website.
    2. Once an order has been placed, please note your order confirmation number. Your order will be confirmed via email within 24 hours of placing your order.
    3. Admission to events require the presentation of a valid ticket.
    4. Order confirmation documentation does not constitute a valid ticket and therefore will not gain admittance to any ticketed festival event.
  3. Tickets via 1st Class Postal Service
    1. Tickets purchased online or over the phone with the option of 1st Class Postal Service will be dispatched to the Billing Address of the Purchaser, as per the ticket order details submitted via the Website at the time of purchase.
    2. Tickets purchased online or over the phone with the option of 1st Class Postal Service will be dispatched at least 5 working days before the event for which the ticket is purchased commences.
    3. Tickets purchased within 5 working days of the event will not be posted, and any postal costs charged will not be refunded. These tickets will be made available for collection at the event. Please refer to “Tickets via Collection” section.
    4. GGDPMF should be contacted if the purchaser has not received their tickets by three working days before the event date.
  4. Tickets via Collection
    1. Tickets purchased online with the option of Collection at any Festival Event will be require the purchaser to present all of the following documentation to obtain their valid tickets:
      1. Order Number;
      2. Full Name; and
      3. One form of identification, such as a valid driving license, passport or the bank card used to purchase tickets.
  5. Seat Reservations
    1. Seat allocations are available on a first-come, first-served basis at each event and cannot be reserved in advance.
    2. Wheelchair and other special seating arrangements must be arranged in advance and in writing.
  6. Changes and Cancellations
    1. GGDPMF cannot guarantee to inform you of the cancellation of any event or of any change to the venue, date, time or the performers. We will if practicable in the time available, advertise changes on the website.
    2. In the event of event cancellation, tickets will be refunded.
    3. If an event is postponed, your existing tickets will be transferred to the new date. If you are unable to attend the postponed date, you will be eligible to claim a refund. GGDPMF will not be held liable for any costs/losses you may incur (including accommodation and travel) resulting from the cancellation of or change to an event.
  7. Refunds
    1. Refunds will not be made except in accordance with the clauses above.
    2. Refunds will be made to the original payment card/method or by other means at the discretion of GGDPMF.
    3. If you are entitled to a refund, you should return your ticket(s) to a GGDPMF Representative at the door of the venue a.t the time of the event. Alternatively, you should refer to the website for details of how else to claim a refund. If possible practicable you will be refunded immediately either in cash, or by credit card refund,  or by cheque, Alternatively, you should refer to the website for details of how else to claim a refund, otherwise you will need to leave provide your name and address/contact details so that a cheque can be posted to your refund can be made as soon as practicable thereafter. Alternatively, you should refer to the website for details of how else to claim a refund.
  8. General
    1. GGPMDF cannot be held liable for the acts or omissions of others, including artists, venue operators, and ticket holders, nor for any loss, damage or theft of personal property at an event.
    2. Admission to an event is subject to any terms specified by the venue owner. If you breach those terms, the GGDPMF on behalf of the venue operator may refuse admission or require you to leave the venue. The venue owner and GGDPMF reserve the right to refuse admission or eject anyone engaging in abusive, threatening, drunken or other anti-social behaviour, or making unauthorised audio, video or photographic recordings.
    3. If you or any member of your party has specific needs, please advise us of these when booking and we will endeavour to address the matter. We cannot guarantee that individual requirements can be met without reasonable notice in advance of the event.
    4. Our events may be filmed or recorded for marketing, publicity and archive purposes. Purchasing a ticket confirms your consent to the filming and sound recording of yourself as a member of the audience.
    5. We will not share your personal information with other organisations for marketing or any other purposes unless required by law.
  9. Contact Us
    1. If you have any queries, please contact us by email at: info@dpmusfest.co.uk.

Updated on 27/03/2022

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ABOUT GGDPMF
The Gwyl Gerdd Dinas Powys Music Festival is a not for profit organisation with a committee comprising of local members of the community within Dinas Powys. The festival hosts approximately 15 events every year, evenly split between paid and free community events.

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